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Who we are

The pages on this website (“the Website”) are published by IKAPOUKIS LTD, a company registered in England and Wales with company registration number 10920184, whose registered address is at 60 Kings Road, Flitwick, MK451EL.

Maintaining the security of your data and your right to privacy is a priority for IKAPOUKIS LTD. We will handle your personal data legally and fairly at all times and we will be transparent about what data we collect about you and how we use it.

This policy provides you with details about:

what personal data we collect;
how we use your personal data;
how we ensure your privacy is maintained
your legal rights about your personal data.

The personal data collected

IKAPOUKIS LTD may collect the following information about you:

your name, age/date of birth and gender;
your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
purchases and orders made by you;
your online browsing activities on our websites;
your password(s) where applicable;
when you make a purchase or place an order with us, your payment card details;
your communication and marketing preferences;
your interests, preferences, feedback and survey responses;
your location;
your correspondence and communications with us; and
other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children via our website.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you apply for a training course or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we use your data

IKAPOUKIS LTD (and trusted partners acting on our behalf) uses your personal data:

to provide goods and services to you;
to make a tailored website available to you;
to manage any registered account(s) that you hold with us;
to verify your identity;
for crime and fraud prevention, detection and related purposes;
with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
for market research purposes – to better understand your needs;
to enable us to manage customer service interactions with you; and
where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Other Marketing

Promotional communications

IKAPOUKIS LTD may use your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest IKAPOUKIS LTD offers.

IKAPOUKIS LTD aims to update you about products and services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by contacting IKAPOUKIS LTD via the contact channels set out in this Policy.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include but not limited to IT, delivery and marketing service providers, accountants.

IKAPOUKIS LTD only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to IKAPOUKIS LTD and to you, and for no other purposes.

Other third parties

Aside from our service providers, IKAPOUKIS LTD will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

International transfers

To deliver products and services to you, it may sometimes be necessary for IKAPOUKIS LTD to share your data outside of the UK. This will typically occur when service providers are located outside the UK or if you are based outside the UK.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved for use in the UK for such transfers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

How we protect your data

IKAPOUKIS LTD is committed to keeping your personal data safe and secure.

Our security measures include: –

encryption of data;
regular cyber security assessments of all service providers who may handle your personal data;
regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
regular penetration testing of systems;
security controls which protect our entire IT infrastructure from external attack and unauthorised access; and
internal policies setting out our data security approach and training for employees.

Legal basis for using your data

IKAPOUKIS LTD collects and uses personal data because is it necessary for:

the pursuit of our legitimate interests;
the purposes of complying with our duties and exercising our rights under a contract for the sale of goods or services to a customer; or
complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie name	Description
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
_ga	Used to distinguish users.
_gid	Used to distinguish users.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Your rights

Request correction of personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object to where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party in certain formats, if practicable.
Request access to your personal data subject to certain exemptions that may apply
Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted at: https://ico.org.uk/concerns/

If you wish to exercise any of these rights please contact us using the contact detail below.

Contact Information

If you have any questions about how IKAPOUKIS LTD uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by emailing [email protected]

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

Please read this carefully. By accessing this website you are agreeing to the terms and conditions that appear below

This website is run by IKAPOUKIS LTD.

Introduction

In making use of the website you agree to abide by any and all of the following terms and conditions governing use of the website (“Acceptable Use Policy”).

No charge is made by IKAPOUKIS LTD for your use of the website.

Acceptable Use Policy

You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.

All intellectual property rights in the material on the website and any material sent to you by e-mail or any other form (“the content”) belongs to us or our licensors. You may retrieve and display content from the website on a computer screen, print individual pages on paper, photocopy and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal, non-commercial use.

We own the copyright and all other intellectual property rights associated with the content, save where otherwise stated.

Except as specifically stated in these terms, you may not do any of the following without prior written permission from us:

Reproduce, modify or in any way commercially exploit any of the content;
Redistribute any of the content (including by using it as part of any library, archive or similar service);
Remove the copyright or trademark notice(s) from any copies of content made in accordance with these terms;

Create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Requests to republish, redistribute or link to content should be addressed to IKAPOUKIS LTD at [email protected]

You acknowledge that IKAPOUKIS LTD is a trademark and that you may not use it without the written permission of IKAPOUKIS LTD.
You agree not to:

Impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
Modify, access or make available data stored on a computer device which you have accessed through our network, when either the owner of the data, computer or device has taken steps to prevent you from doing this or the owner has expressed a wish that you do not do this;
Make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;
Damage, interfere with or disrupt access to the Website or do anything which may interrupt or impair their functionality;
Save as authorised in these terms, make any commercial or business use of the Website or resell or commercially benefit from any part or aspect of the Website;
Publish, post, distribute, disseminate or otherwise transmit defamatorily, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
Threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “trojan horses”, “worms” or any other harmful software;
Falsify the true ownership of software or other material or information contained in files made available via the Website;
Obtain or attempt to obtain unauthorised access, through whatever means, to the Website, other services or computer systems or areas of our or any of our partners’ networks which are identified as restricted;
Set up links to the website, except to the home page of ikapoukis.co.uk without express written permission from the web master.

We retain the absolute right to prevent you accessing the Website, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other aspect of these terms.

Registration

Where the Website requires that you register in order to use it, you are obliged to provide accurate and complete registration information. It is your responsibility to update and maintain any changes to that information (including your email address) by altering your details as appropriate.

When you register to use the Website, you will be obliged to click on an icon indicating that you have read, understood and accepted these terms and conditions. You will not be allowed to register unless you indicate your acceptance of these terms and any other terms and conditions that may apply.

Email Policy

We will not respond unless required to do so by law to any electronic mail (“email”) which contains threatening, abusive, malicious, pornographic, obscene, defamatory or otherwise illegal or inappropriate material. We reserve the right to take such action as we in our sole discretion deem fit in respect of such material.

Unless you indicate to the contrary all e-mails received will be taken to be submitted, where appropriate, for publication, free of charge. If we decide to publish an e-mail from you on the Website we will not include any personal data which belongs to you but will not otherwise incur any liability to you by publishing any content of the email.

Where appropriate we will endeavour to respond to e-mails within 4 days of receipt, but we cannot and do not guarantee to respond to emails.

Liabilities

You agree that we have no control over third-party content and information which can be accessed using the Website and that we do not examine or edit the use to which you or others put the website or the nature of the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information.

You furthermore agree to indemnify us in the manner set out below in these terms in relation to your use in any way of the website.

We reserve the right to remove any information/material we deem to be in breach of any of these terms without notice, and without prejudice to any other accrued rights, and/or to make available such information/material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.

We take all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the Website or for any disruption of the Website however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems.

We provide the website on an “as is” basis and make no representations or warranties of any kind as to the website or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the website. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Website and/or a breach of the Acceptable Use Policy and/or any of these terms.

Software and Security

We are not responsible for any technical or other issues that may arise if you download software from external third party website (eg Acrobat Reader) or upgrade your browser software to enhance your usage of the website.

Changes to these Terms and Conditions

We reserve the right to make changes to any part of the Website. Due to our policy of updating and improving the website, it may therefore be necessary to change these terms.

In the event that we change the terms, we will notify you by providing a clear link within the relevant website to the detailed changes. If you use the website after we have published or notified you of the changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by them, you should not use the website.

Advertising and Sponsorship

The website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with applicable laws, codes and regulations. We exclude to the fullest extent permitted by law any responsibility for any error or inaccuracy appearing in any advertising or sponsorship material. Please refer to our privacy policy for the use of cookies in relation to targeting potential advertisers.

Termination

We may terminate the provision of the website or restrict your access to it without any prior notice to you where (by way of example and without limitation):

(1) there is a regulatory or statutory change limiting our ability to provide the website;
(2) any event beyond our reasonable control prevents us from continuing to provide the website (for example, without limitation, technical difficulties, capacity problems and communications failures); or
(3) we consider in our sole discretion that you are abusing the services provided by the Website or are otherwise acting in breach of these terms.

As this is a shared service with other users, you agree that if the demand for the services provided by the website is in excess of our ability to meet the capacity, we may either share the capacity among all users or we may give you notice by e-mail that the provision of the website will terminate. Any such termination will not affect your accrued liabilities incurred prior to any such termination.

Additional Services

These terms shall be governed by and interpreted in accordance with English law and you irrevocably agree that the courts of England and Wales shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms.

Choice of law and Jurisdiction

Your dealings with any third parties, in particular advertisers and/or merchants, through the services provided by the Website and any terms, conditions, warranties or representations with such third parties are solely between you and such third party. You agree that we are not liable for such dealings, and you agree to indemnify us in the manner referred to above in these terms in relation to such dealings.

General

You may not assign, sub-license or otherwise transfer any of your rights under these terms. If any part of these terms and conditions is found to be invalid by any court having competent jurisdiction the validity of the remaining terms will be unaffected. If either party does not exercise any right or remedy under these terms, this will not be taken to mean that they have been waived.

Contact

If you have any queries concerning any part of these terms and the privacy and e-mail policies contained in them, please contact us at [email protected].

Data Protection

IKAPOUKIS LTD will only use any personal data collected during your use of this website in accordance with current UK data protection legislation. Please look at our Privacy Policy to find out what we propose to do with your data and your options.

Installation by our trained team includes the delivery, assembly and bolting down of the pergola or veranda, including any screens & louvered panels. Lead times for installation ranges from 3-6 weeks, and we provide nationwide installs. Please get in touch to check current lead times. Once you’ve placed your order online, we’ll make contact to book a convenient date to install your pergola or veranda. By selecting and paying for our installation service you are agreeing to the pre-installation guide detailed below. If anything in the guide is not adhered to, it may incur an additional fee for our team to return.

Aluminium louvered roof pergola or verandas work on the natural fall of your existing surface to allow the rain to drain meaning a slight fall is necessary. Please take care to ensure you have measured the area correctly and have a flat surface with a max of 1:80 fall (which, by building regulations your patio should already have). For anything more than this, we would need prior notification, as it means we would need to fit the pergola or veranda with packers. Our installers can adjust the legs to sit flat, using spacers up to 50mm; this does not affect your warranty. A 1:80 fall over a distance of 3410mm is 42mm. For best fitting of the deluxe screens a fall of 10mm is best suited to ensure smooth operation, please note that packers or adjustments may be required if the fall is beyond this.

Modifications such as lowering the height of the structure can be achieved, this service is great for areas which cover different levels, steps and walls and is available with an additional fee.

Our team are trained to fix to the following surfaces:

Concrete
Paving slabs
Wood decking
Composite decking
Porcelain tiles

Please see the Ground Fixing Sheet explanatory document for detail.

Please note, for porcelain tiles our team use diamond drill bits and are extremely careful, however please be aware that we cannot be held responsible if tiles are cracked when drilling down, due to how the surface has been laid or where the legs are required to sit close to grout lines. Fixing into porcelain tiles will incur an additional fee, due to the expense of using the correct tools and the added time taken to carefully complete this work.

Our install team are not trained electricians and so for any heater installations, please organise your own local electrician to fit this for you.

Flashing can be added to the Pergola or veranda to create a seal between your property and Pergola or veranda, however this is not part of the design and the installation team can only fit the flashing as best they can to your property. iKapoukis LTD cannot guarantee that it will work on every surface. This is an addition to the pergola or veranda and not part of the pergola or veranda and so is not covered by the warranty.

PERGOLA OR VERANDA PRE-INSTALLATION GUIDE

Before our installation team arrives, please ensure that you have completed and adhered to the following actions.

Note: If you have contacted us for advice or recommendation on the size that will work for your space, it is your responsibility to check your space before proceeding with your order.

Decide the exact location and positioning of your Pergola or veranda/item in advance.
Ensure the location and positioning you have chosen is adequate for the Pergola or veranda/item you have ordered. Refer back to the dimensions specified on your order.
Ensure access to the site is clear and free from obstacles.
Ensure the grounds upon which your Pergola or veranda is to be constructed is level, solid and any uneven bumps are levelled and/or smoothed before arrival of our team. Any additional works noticed to be required can be subject to fees as stated in our Assembly and Installation Service Terms and Disclaimer. Please refer to the Ground Fixing Sheet for details regarding fixing to surfaces.
iKapoukis LTD are not liable for the adequate preparation of ground services, you must give reasonable settling time for any preparation works to solidify an or settle before agreeing to an installation date.
Ensure that all grounding works have been discussed with our sales team in advance, so we are aware of the surface you are wanting to construct on.
Ensure that there is someone available to greet our team upon arrival and show them to the site where you wish the Pergola or veranda/item to be installed and constructed.
We take no responsibility for any preventable damages/faults to the Pergola or veranda/items that are not within reason of a manufacturer fault. This includes but is not limited to; naturally occurring ground movements; extreme weather conditions, tampering with the structure, movement or re-structure of the area within close proximity of the Pergola or veranda.
iKapoukis LTD will not be liable for any damage that occurs to your decking, patio, paving, garden to general property from the use of bolts, anchoring or other such materials needed to secure your item.
iKapoukis LTD takes no responsibility for items damaged by wind if securing of the item via bolts, anchors and other devices is refused by the customer. Refusing the secure fitting will be at the risk entirely of the customer and any third parties that should be in contact with the Pergola or veranda/item.
By purchasing Pergola or veranda/items you are attesting to the knowledge and understanding of this pre-installation checklist and the Assembly and Installation Service Terms and Disclaimer.

Our Pergola or veranda Installation service is carried out by a two-man installation team who will deliver, unpack your items, construct in the agreed location and remove any packaging and waste from the construction.

iKapoukis LTD reserves the right to make any additional charges should the assembly be complex or considered non-standard. This includes but is not limited to; construction over a hot tub or jacuzzi and on surfaces such as porcelain.

In preparation for our building project and to facilitate the best working environment for our installation team, we kindly ask customers to ensure the designated area is clear and securely protected before our team arrives. This includes, but is not limited to, hot tubs, BBQs, kitchens, furniture, and any other belongings. Please note that our team cannot accept responsibility for any damage to these items if they are not appropriately covered or relocated. Additionally, we strongly recommend that the area is fully completed, and any other contractors finish their work before our team’s scheduled arrival.

1 Introduction

1.1 These terms and conditions shall govern the installation and assembly service undertaken by us, iKapoukis LTD for products purchased through our website.

1.2 Products which include/offer assembly and installation services are subject to these terms and conditions and by placing an order of such items you are agreeing to such terms.

1.3 This document does not affect any statutory rights you may have as a consumer ((such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015)).

2 Interpretation

2.1 Throughout these terms and conditions:

a) “We” means iKapoukis LTD, trading in the style of iKapoukis Ltd; and
b) “You” means our customer or prospective customer, and “us”, “our” and “your” should be construed accordingly.
c) Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixings, etc.

3 Quotations

3.1 All quotations for work will be based on the information provided to us by you. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for your acceptance.

3.2 For variations after work has commenced, a fixed price to cover the variation shall be agreed between us and you and added to the final invoice.

3.3 In the event that requirements change for reasons such as, but not limited to insufficient information having been provided, defects found in existing installations or extensive works to be carried out etc. you will be liable for any additional expense incurred.

4 Unforeseen Costs

4.1 You shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises, during the course of the works, that are unexpected or are beyond our control. We cannot be held responsible for such events or situations.

4.2 It is your responsibility to ensure that:

a) Any groundworks that are necessary in advance of Assembly & Installation are completed before our Team arrives to carry out the installation.
b) You have accurately measured the site where the Assembly & Installation is to take place and have sufficient safe space in which to assemble the structure or furniture.

4.3 Should our Team arrive on site and be unable to carry out the Assembly & Installation because the terms of either 4.2(a) or 4.2(b) above or 5.5 and 5.6 below, are not to satisfaction then we reserve the right to charge for mileage and/or travel time for any additional journey that may be necessary or to deduct the cost of our mileage and travel time from any refund made on an order that is subsequently cancelled.

5 Liability

5.1 We can only be held liable for the extent of works carried out by us. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured or supplied by us.

5.2 We shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of you or your other household members or guests before, during or after such works have been carried out.

5.3 All advice provided by us is offered as an opinion only and you accept such opinions at your sole discretion and risk. You employ our services at your sole risk at all times.

5.4 You accept that we will undertake installation work on a best endeavours basis and that we will not be liable for any damage that occurs when anchoring Pergola or veranda’s to your decking, patio, garden or general property using ground bolts, anchors or other such devices.

5.5 For Pergola or veranda Assembly it is your responsibility to ensure that the ground surface is adequately prepared. Although the Pergola or veranda can be erected on hard or soft surfaces, ideally your surface needs to be level and it must be possible for the Pergola or veranda to be anchored to the ground.

5.6 For Pergola or veranda’s that are to be erected on slabs or on brick-paved patios, then we recommend that you create a concrete footing beneath that surface, where each leg of the Pergola or veranda will sit, so that the Pergola or veranda can be anchored through the slabs or bricks into the concrete. If you are content with the safety of your surface and securing on to this then no further work is required.

5.7 iKapoukis LTD cannot be held liable for damage to Pergola or veranda that have moved or suffered wind damage because we have been unable to anchor them (with customer consent) appropriately to the ground.

5.8 Should an issue with your installation arise within a 14 day timeframe of your installation date iKapoukis LTD will arrange the return of our installation team to fix if required. Beyond this period it will be deemed that the installation is complete with no issues and a call out charge will be applied.

6 Health and Safety

6.1 We will take appropriate and practical measures to ensure that the environment in which the works are being carried out is safe, to avoid risk of injury to us or other parties; you are expected to do the same. Outside of working hours, where works are ongoing, we accept no liability for the actions of you or your other household members or guests which result in damage or injury to persons or property.

6.2 We reserve the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal (or not in line with the Building Regulations) or where we consider the other parties will be put at risk as a result of the works being undertaken.

6.3 If you notice any situation, property, equipment or materials that you believe to be unsafe you must mention it to us immediately.

6.4 If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH) regulations is discovered on site, we will notify you and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by you.

7 Duty of Care

7.1 We accept that we have a duty of care to you in respect of materials, workmanship, security, property and belongings and will conduct our business in a manner such that a reasonable level of care is provided.

8 Building Regulations

8.1 We reserve the right to refuse to carry out any work which is in breach of the Building Regulations or which we believe to be in breach of the Building Regulations or the spirit in which they are intended.

9 Services and Waste

9.1 You will provide and pay for all power and water reasonably used by us to undertake the work. You shall also be expected to provide access to sanitary conveniences for us whilst undertaking the work.

9.2 We will take away any unwanted product packaging. Unless otherwise agreed between us and you, any other waste removal and disposal will be organised by you and at your cost.

10 Insurance

As a professional business, we maintain the following Insurance cover and policy arrangements via Brents of Brentwood Ltd.

Public Liability – £5,000,000

11 Complaints

11.1 Should you want to submit a complaint about the services and/or work provided by. Please raise with us by email: [email protected]

11.2 By placing all new and subsequent orders with us you are attesting to your agreement of such points set out in these terms

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All orders are dispatched the same day when placed before 2 pm, Monday to Friday. Orders placed on a weekend (Saturday – Sunday) will be processed the following Monday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

Bank Holidays are the only exception, if an order is placed on a public holiday it will be processed the next working day.

Larger or heavier deliveries may require a signature to confirm receipt. If a signature cannot be obtained the carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office they will leave a ‘while you were out a card telling you when and where you can collect it from or how to rearrange delivery.

Royal Mail (or the Courier Service) will hold your parcel for 7 days and if it is not collected or delivered it will be sent back to us.

If you would like us to re-send your order we will regrettably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
We will try to deliver the goods within 30 days. Usually, items will be delivered sooner. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.

If untracked delivery is chosen we are not liable for any missing/lost parcels, and we cannot refund you if this is the case. Please choose one of the tracked delivery options if you are worried about your parcel potentially being lost.

We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided.

UK Postage – Up to 2kg of Goods:

Royal Mail UK & Worldwide Parcels:
Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Royal Mail Tracked48 Delivery – 2 – 3 working days £4.40
Royal Mail Tracked24 Delivery – 1 – 2 working days £6.25
Royal Mail Overnight Delivery – 1 working day up to 1Kg £9.62 / up to 2Kg £12.65
These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.

Courier Charges – Up to 30kg of Goods:

DPD Classic Next Day:

(Deliveries are between 8 am-6 pm Mon-Friday). Includes a Text/email notification. Delivery service with a 1-hour delivery window – Weight up to 30kg per parcel.
If you are using this service please provide an email address and mobile number. DPD will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, they have the option to change it. DPD will attempt delivery 3 times – if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.

DPD Express Next Day – £6.95 Next Day
BT, Scottish Highlands & Channel Islands – £12.50 two day
BT, Scottish Highlands & Channel Islands – £23.35 next day

What Happens if Something Goes Wrong

We have a dedicated team looking after your interests and if there are any issues with your parcel we will work to overcome the problem and obtain a delivery for you.

If your parcel is lost on the route we will endeavour to obtain compensation for you for the insured delivery services.

We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.

Items received that is incorrect must not have the packaging of the item opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which has been opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

Lost Parcels

Royal Mail Procedure:
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and will contact you to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives confirmation back.
4) We receive a cheque and your account is refunded the compensation amount in full.

If you do not make the effort to confirm the parcel is missing, no payout is received from Royal Mail so, in turn, you will not receive any compensation.

DPD Procedure:
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) The courier processes the claim.
3) We receive a cheque and your account is refunded the compensation amount in full.
4) DPD only give 14 days from the date of postage to claim for lost parcels.
5) If lost parcels are not reported within 14 days then we are unable to offer any compensation.

DPD very rarely lose anything and it is currently one or two parcels a quarter out of our entire quarterly dispatch.

Compensation

Below is a list of the compensation payable if a parcel goes missing. If we need to do a claim on your behalf, this is the maximum amount you will receive back.

Royal Mail Tracked 24 and 48 – Claims must be made within 80 days of the date of posting – compensation up to £100

Royal Mail Overnight Delivery – Claims must be made within 14 days of the date of posting – compensation up to £500

DPD inland parcels – compensation up to £100

Professional Services

Ikapoukis LTD guarantees that its Professional Services, delivered under a statement of work, adhere to industry standards and are executed professionally for thirty (28) days post-service. Beyond this period, services are offered “as is.” Charges for these services will be applied to your account or credit card as per the terms of the executed contract or mutual agreement. Should a project face delays due to the client’s internal processes, Ikapoukis LTD will not bear any related costs, fees, or damages, unless a written agreement specifies otherwise at the time of delay.

Support Services

Once services such as hardware, software, maintenance, and support are accepted by the customer, Ikapoukis LTD does not offer refunds. This includes annual fees post the anniversary date of the EULA. Charges will be applied as agreed under the executed agreement or as otherwise mutually agreed.

Changes to Payment and Refund Policy

Ikapoukis LTD reserves the right to modify its payment and refund policy at any time. Changes will be effective upon posting on our website.

Pergolas, Verandas & Blinds Service & Warranty

Ikapoukis LTD is dedicated to delivering high-quality products and welcomes any feedback or inquiries. For assistance or further information, please contact your sales representative.

Service

For questions regarding our products and services, our sales team is available to assist at any time.

Warranty

Ikapoukis LTD exceeds standard legal warranty requirements, offering a minimum of 5 Years Warranty. If a product or part fails due to manufacturing defects or normal use, we reserve the right to repair, refinish, or replace it. The warranty covers parts only and excludes installation costs. In self-installation cases, the customer is responsible for part replacement without entitlement to installation fee reimbursements.

Replacement

If a replacement is necessary and the original model or color is unavailable, a similar product may be substituted. Replacements are generally for defective parts or items, not entire sets, and do not extend the original warranty.

Warranty Procedure

Defects should be reported to the Ikapoukis LTD sales representative with the purchase receipt. Warranty claims will be documented and submitted to the manufacturer for resolution.

Warranty Conditions

The warranty starts from the purchase date for regular domestic use, with the receipt serving as the warranty certificate. It covers construction and material defects present at delivery, excluding damage from misuse, neglect, unauthorized repairs, or failure to follow instructions. Exclusions also cover:

Normal wear and tear, extreme weather damage.
Scratches on plastic or aluminium from use.
Natural wood characteristics like cracking or discoloration.
Internal rust in steel from condensation.
Textile wear, including minor shrinkage, incorrect washing, slight discoloration, and reduced filling capacity over time.

Veranda, Pergola, Blinds & Carpet Tiles